Quality Improvement is a term that buzzes around most industries. The Salvation Army is involved in a process that will accredit all of our social services against the industry benchmarks and also set up a system of ongoing quality improvment. This is a requirement for the sake of providing best practice service to our clients, but also so that we can continue to be considered for government funding.
This will directly impact our Community Support Services team. Already we have done file audits and have started the improvement processes. This will continue into 2011, especially in the lead up to accreditation in March. At the moment we are concentrating on services that are being offered out of our Seacombe Gardens centre. If we are to do anything in the future out of our Glenelg centre, it will also need to meet QI standards.
Another part of this process is the establishment of the CSS reference group. This is a group of HR, OHS, CSS, Social Service personnel and CO's that are meeting regularly up until accreditation is finalised to help with the aspects of this process that will require standardisation and also the aspects in which our network director, Margaret Davies, will require particular support. I am a representative CO on this group.
Please pray for our CSS teams through this process, particularly our own Margaret as she leads the process across the state.
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