At our Corps we are grateful for feedback. Good news is encouraging and tells us the things we should sustain. Disappointing news helps us to work on things that must change. In the business world it is called Continuous Quality Improvment. For the rest of us it's simply about growing.
Of late we've had a bit of both. Two feedback forms from our Sunday services have said that people have felt welcome and that, in one case, a newcomer thoroughly enjoyed the service. We have had a volunteer help us to create an idea for a portable support office. We've had a Community Support Services client today cry with thanks as we've been able to help him to a new home - with all of the stuff he's been carting around the streets.
We've also had the sad and disappointing stories. Via Facebook feedback our centre was criticised for not helping a man through our shop in the way that we should have. It could be demonstrated that our staff didn't have all the information they needed to make a good judgement in this case. However, if someone has left our centre without feeling supported and dignified, cared for and encouraged, then we haven't met our own value standards.
We thank everyone who gives us feedback. We continue to struggle with the good and the bad.
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